Refund and Returns Policy

Refund and Return Policy

Effective Date: August 8, 2026

Website Name: jwshirt.shop

At jwshirt.shop, customer satisfaction is our top priority. We want you to be completely satisfied with your women’s apparel purchase. This Refund and Return Policy outlines our procedures, requirements, and conditions for returns and refunds, fully compliant with Google Merchant Center standards for US customers.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must have all original tags attached and be in its original packaging.
You must provide the receipt, order number, or proof of purchase.

2. Non-Returnable & Final Sale Items

For hygienic and safety reasons, certain types of items cannot be returned:

Underwear, intimate apparel, shapewear, and swimwear (if hygiene seals are broken or removed).
Custom or personalized products.
Gift cards.
Items marked as Final Sale or Clearance.

3. Return Process

To initiate a return, please follow these steps:

Contact our Customer Support Team at support@jwshirt.shop with your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
Securely pack the item in its original packaging and clearly label the package with your RMA number.
Ship the item back using a trackable shipping service. We strongly recommend keeping your tracking receipt.

Please note: Returns sent back without prior authorization will not be accepted.

4. Return Shipping Costs & Restocking Fees

Return Reason	Shipping Fee Responsible Party	Restocking Fee
Defective, damaged, or wrong item shipped	jwshirt.shop (Free Return)	$0.00 (No fee)
Customer change of mind / wrong size ordered	Customer responsibility	$0.00 (No fee)

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have following our standard return process. Once the return is accepted, you can make a separate purchase for the new item or size.

6. Damages, Defective Items, and Order Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@jwshirt.shop within 48 hours of delivery. Include photo or video evidence of the damage or discrepancy. We will evaluate the issue and send a replacement or issue a full refund at no extra cost to you.

7. Refund Process & Processing Time

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund:

Inspection Time: Returns are inspected within 2 to 3 business days of arrival at our facility.
Refund Issuance: If approved, your refund will be processed automatically back to your original payment method.
Posting Time: Please allow 5 to 7 business days for your bank or credit card company to process and post the refund to your account statement.